Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of MENVO TT, including the website, any related applications, and all services offered through them (together, the “Platform”). The Platform is operated by IROCA LLC (“MENVO”, “we”, “us”, or “our”).

By creating an account, browsing, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

MENVO TT is a technology platform that connects buyers with independent stores and sellers (“Sellers”) operating across Trinidad & Tobago. MENVO provides the marketplace, discovery tools, and communication features that allow buyers and Sellers to transact.

MENVO is not the manufacturer, owner, or seller of the products listed on the Platform, and does not take title to or possession of any product at any point. Each Seller is solely responsible for the products it lists and sells. Any contract for the sale of goods formed through the Platform is between the buyer and the Seller directly — MENVO is not a party to that contract.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to form a binding contract to use the Platform. By registering, you confirm that the information you provide is accurate, current, and complete, and you agree to keep it up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account.

As a buyer, you agree to provide accurate order, delivery, and contact information, to review a listing carefully before purchasing, and to pay for any order you place using the payment method accepted by the relevant Seller.

You are responsible for communicating with the Seller in good faith regarding order status, delivery or pickup arrangements, and any issues with a purchase, and for complying with any lawful, store-specific conditions disclosed on a listing (such as pickup windows or delivery areas).

Each Seller is solely responsible for its store, including the accuracy of its product listings, pricing, inventory levels, order fulfillment, payment collection, applicable taxes, delivery or pickup arrangements, returns and refunds, and customer service.

Sellers must operate in compliance with all laws applicable to their business in Trinidad & Tobago, including consumer protection, product safety, labelling, and tax obligations, and must honour the terms disclosed to buyers at the time of purchase.

MENVO may review, approve, suspend, or remove stores and listings at its discretion in order to maintain a safe and trustworthy marketplace, as described in Section 15 (Account Suspension and Termination).

Sellers are responsible for the content of their own listings, including descriptions, images, pricing, and specifications. MENVO does not independently verify every listing and does not guarantee that a listing is accurate, complete, or free of errors.

If you believe a listing is inaccurate, misleading, or violates these Terms, please contact us using the details in Section 20 (Contact Information) so we can investigate.

The following are prohibited on the Platform, without limitation:

• Illegal goods or services, or products that violate the laws of Trinidad & Tobago;
• Counterfeit, stolen, or unauthorized-replica goods;
• Weapons, ammunition, explosives, or restricted hazardous materials;
• Prescription drugs, controlled substances, or other regulated pharmaceuticals sold without the required licences;
• Fraudulent, deceptive, or misleading listings or conduct;
• Harassment, hate speech, or abusive behaviour directed at other users; and
• Any attempt to circumvent the Platform's security, fees, or intended use.

MENVO may remove any listing or content, and suspend or terminate any account, that it reasonably believes violates this section.

Placing an order through the Platform is an offer to purchase from the Seller, which the Seller may accept or decline. Product availability, stock levels, and pricing are managed by each Seller and may change without notice.

If a Seller is unable to fulfil an order (for example, due to an out-of-stock item), the Seller is responsible for notifying the buyer and resolving the order, including any applicable refund.

Payment for an order is made directly between the buyer and the Seller, using the payment method(s) accepted by that Seller (which may include cash, card, bank transfer, or other methods the Seller chooses to accept). MENVO does not act as a custodian or escrow agent for buyer funds and does not hold buyer payments on the Seller's behalf, unless a specific feature of the Platform expressly states otherwise at the time of purchase.

Sellers are solely responsible for determining, collecting, and remitting any taxes, duties, or levies applicable to their sales under the laws of Trinidad & Tobago. MENVO may charge Sellers separate platform or listing fees under a separate agreement; such fees are not charged to buyers unless clearly disclosed at checkout.

Delivery and store-pickup options, timelines, and areas are set by each Seller and displayed on their store or listing. MENVO does not itself provide delivery services unless expressly stated, and is not responsible for delays, loss, or damage occurring during delivery arranged by a Seller or a third-party courier engaged by a Seller.

You are responsible for providing accurate delivery details and for being reasonably available to receive or collect your order as arranged with the Seller.

Cancellation, return, and refund policies are set by each Seller and should be reviewed before purchasing. Where a Seller has not published a policy, requests should be directed to the Seller in the first instance through the Platform's messaging tools.

Nothing in these Terms, or in any Seller policy, limits any statutory right you have as a consumer under applicable consumer protection legislation of Trinidad & Tobago, including without limitation the Consumer Protection and Prices Act and any successor or related legislation. If a Seller does not resolve a valid complaint, contact us and we will assist in reviewing the matter.

The Platform includes messaging tools so buyers and Sellers can communicate about orders, listings, and questions. You agree to use these tools only for legitimate purposes related to marketplace activity, and not to send spam, unsolicited advertising, or unlawful content.

By using the Platform, you consent to receive service-related communications from MENVO (such as order updates and account notices) by email or in-app notification.

Buyers and Sellers may be able to leave ratings, reviews, feedback, questions, and answers about orders, products, or stores (“User Content”). User Content must be honest, based on an actual experience or good-faith question, and must not be defamatory, harassing, or unlawful.

By submitting User Content, you grant MENVO a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute that content on the Platform for the purpose of operating and promoting the marketplace. MENVO may remove User Content that violates these Terms.

The MENVO name, logo, and the Platform's design, software, and content (excluding Seller and User Content) are the property of IROCA LLC or its licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform without our prior written consent.

Sellers represent that they own or have the necessary rights to the content, trademarks, and images used in their listings, and grant MENVO a licence to display that content on the Platform.

We may suspend or terminate your account, or restrict your access to the Platform, if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or created risk or harm to MENVO, other users, or third parties.

You may stop using the Platform, or request deletion of your account, at any time. See our account deletion page for how to submit a request.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, MENVO makes no warranties, express or implied, regarding the Platform, or the quality, safety, legality, or accuracy of any listing, product, or Seller.

MENVO does not guarantee uninterrupted or error-free operation of the Platform and is not responsible for the conduct, whether online or offline, of any buyer or Seller.

To the fullest extent permitted by the laws of Trinidad & Tobago, MENVO and IROCA LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Platform or any transaction with a Seller.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including statutory consumer protections.

These Terms are governed by the laws of the Republic of Trinidad & Tobago, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Trinidad & Tobago.

Disputes about a specific order or product should first be raised with the relevant Seller through the Platform's messaging tools, and then with MENVO if unresolved, using the contact details in Section 20.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. If we make material changes, we will update the “Effective Date” below and, where appropriate, provide additional notice on the Platform.

Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us at legal@menvo.app.